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About the site

This website provides information to the public about North Warwickshire Citizens Advice and the services we offer. It also provides access to online help from Citizens Advice whenever you need it.

Where does our information come from?

We use local information and links to our national online resources at www.citizensadvice.org.uk.

Where appropriate, the site directs you to additional sources of expert advice, so you can find further help on your enquiries.

The team at North Warwickshire Citizens Advice who are responsible for the content of this website would welcome your comments and suggestions.

The North Warwickshire Citizens Advice website is updated regularly to maintain its accuracy and reliability. In addition to these regular updates, we have a rolling programme of enhancements to the website with regard to content, security and usability.

The information in this website is for general guidance on your rights and responsibilities. If you need more details on your rights or legal advice about what action to take, please contact an adviser or solicitor.

Discrimination policy

Citizens Advice is committed to equality of access and opportunity across our services and works to comply with the following legislation:

  • Disabled Persons Employments Acts 1944 and 1958
  • Disability Discrimination Act 1995
  • 1976 Race Relations Act
  • 1984 Commission for Racial Equality Code of Practice
  • Sex Discrimination Acts
  • Equality Act 2010

In addition, we recognise that legislation can promote discrimination against certain groups. We work to eliminate this through various policies, induction processes and training programmes.

Our governance

The governing body of Citizens Advice is a Trustee Board whose members are both company directors and charity trustees. The Board delegates operational and staffing matters to the Chief Executive of Citizens Advice.

The Trustee Board is responsible for supporting the aims and principles and developing a strategy for the Citizens Advice service. It receives funding from government and other sources to cover the cost of the organisation and to support the services provided to affiliated Citizens Advice members.

Citizens Advice operates broadly under similar rules and regulations to those governing executive Non Departmental Public Bodies (NDPBs). As such, it is subject to a comprehensive review every five years.