Campaigning for Change
The experience of local Citizens Advice gives a unique, fresh insight into the problems facing UK citizens. The Citizens Advice service has always provided free, independent advice and used clients’ experiences to influence national and local services and policies. Citizens Advice collects evidence of clients’ problems and uses this to campaign for changes in policies and services. We have a key role in speaking up for clients, raising issues raised, contributing to public debate and informing legislation.
Citizens Advice regularly publish evidence reports,briefings, responses to consultations and parliamentary briefings. These documents can be viewed on our national website www.citizensadvice.org.uk. A huge range of issues is covered, including consumer, debt, housing, benefits, immigration, employment, legal matters and health.