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Our Services

What we do

At North Warwickshire Citizens Advice, we can give you free, confidential, impartial, and independent advice on a wide range of subjects.

We will work to sort out any debt worries and claim all benefits you may be entitled to, and can help with housing and employment problems, or queries about consumer or tax issues. 

We answer questions about legal matters and can help find free legal advice, advise on discrimination and family and personal matters too.

We campaign on local and national issues. Speak to your Advisor if you have an issue you would like us to follow up.

General advice

You can call into our drop-in general advice service, no appointment is needed. 

After an initial assessment you will be given information to help with your enquiry or referred to one of our other services if you need an appointment.

Disability benefits forms

Appointments for completion of disability benefit forms like PIP or ESA can be made on 01827 712852.

Please note this service is in demand, we advise calling as soon as you receive your forms.

Money advice

If you need advice on debt, contact us to consider debt options. We can help arrange support from a debt worker where appropriate.

Help to Claim – Universal Credit

Our Help to Claim service can help you in the early stages of your Universal Credit claim, from the application, to your first payment.

Call for free: 0800 144 8 444 (England) or call us during normal hours on: 01827 712852 Monday to Friday 10 – 4pm or email: advice@nwcab.org.uk.

Energy Projects

For individuals:

  • We offer a free one to one bespoke client service. We look at energy bills, determining the cheapest energy provider/tariff, conduct a benefit check to ensure all applicable benefits are applied for and make sure that the client has in place all energy efficiency measures to make their home more comfortable and heating bills more affordable.  
  • We identify and place eligible clients onto the Priority Service Registers provided by the local energy distributor and the client’s own energy provider. This allows clients to access additional energy services such as having priority warning about a power cut, a password protection scheme for clients who need to allow a meter reader into their home, and free gas checks.  
  • We will also check client eligibility for the Severn Trent Water Scheme whereby clients can receive a discount of up to 90% off their water bill.

For groups:

  • NWCA deliver interactive group sessions to community groups on all areas of energy advice including: ‘switch and save’, energy efficiency measures and grants available for boilers/heating etc.

Outreach

North Warwickshire Children and Family Centre,

Atherstone

Dedicated Advisor available. Contact 01827 712 852 for details

The Ansley and Arley Big Local Partnership Advice Project

NWCA offer our full range of information and advice services to the residents of the villages of Old Arley, New Arley and Ansley through a dedicated Advisor. To contact please call: 01827 712852 Monday to Friday 10 – 4pm or email advice@nwcab.org.uk

Make sure you ask to speak to the Arley and Ansley Big Local Partnership Advisor.