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Advice Session Supervisor

Location: Atherstone, North Warwickshire*

Salary: £25,295 (£15,382 actual)

Salary pro rata: Yes

Hours per week: 22.5

Type of contract: Initial 1 year fixed term.

Closing date for applications: Monday 28th June 2021, 23:59

Context of role:

North Warwickshire Citizens Advice (NWCA) is currently recruiting an Advice Session Supervisor.

NWCA provides a free, independent, impartial and confidential advice and advocacy service to the citizens of North Warwickshire, a rural area covering an area of 110 square miles. NWCA also recruit and train volunteers to carry out casework with clients. Our volunteers go through accredited, nationally recognised training. NWCA research and campaign on issues affecting clients and the voluntary sector, and contribute towards the development of the third sector in North Warwickshire and the county as a whole.

Role purpose:

As Advice Session Supervisor your main purpose will be the delivery and supervision of advice across all channels. You will play a key role bringing about changes and improvement in the service, including assisting in managing and developing a team comprising of both staff and volunteers to deliver a high quality, confidential, independent and impartial advice service. To use all channels to help clients within the Citizens Advice framework.

The successful candidate will be enthusiastic, adaptable and flexible team player, with excellent communication skills. We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service/charity demands. 

*Please note: This role will be initially carried out remotely due to the current Covid-19 pandemic, with the opportunity to continue to work remotely part of the time in the future.

How to apply:

Please contact the office by email: admin@nwcab.org.uk, or telephone: 01827 712 852 to obtain an application pack for candidates.