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Generalist Advisor/Caseworker

Location: Atherstone, North Warwickshire (currently remote)

Salary: £21,166 per annum pro rata. (Actual: £12,700 per year)

Salary pro rata: Yes

Hours per week: 3 days per week – 22.5 hours

Type of contract: This is a fixed term contract, initially for 12 months.

Closing date for applications: Tuesday 6th April 2021, 11:59pm

Context of role:

North Warwickshire Citizens Advice (NWCA) is currently recruiting a generalist Advisor. NWCA provides a free, independent, impartial and confidential advice and advocacy service to the citizens of North Warwickshire, a rural area covering an area of 110 square miles. NWCA also recruit and train volunteers to carry out casework with clients. Our volunteers go through accredited, nationally recognised training. NWCA research and campaign on issues affecting clients and the voluntary sector, and contribute towards the development of the third sector in North Warwickshire and the county as a whole.

Role purpose:

Please note: This role will be initially carried out remotely due to the current Coronavirus pandemic, with the opportunity to continue to work remotely part of the time in the future.

This vacancy is for an experienced generalist or money advisor/caseworker to provide advice to the public on a wide range of issues: including Benefits, Debt, Employment, Housing and Consumer, remotely via phone, email and webchat and face-to-face in Atherstone and at our outreach locations across North Warwickshire.

We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service/charity demands. 

How to apply:

Please contact the office by email:, or telephone: 01827 712 852 to obtain an application pack for candidates.