You can access our advice in several ways:
Face to face is currently available after initial assessment by phone or email. Most enquiries will be dealt with at initial contact – if an ongoing appointment is necessary this may be by phone, video conference or face to face. If you have any specific support requirements please contact: 01827 712 852
We operate an ‘Initial Check’ system, which involves a short discussion about your issues and support requirements before deciding on the next step. This may be providing advice, information or booking appointments, to make it quicker and easier for you to get the right help.
Office Opening Times
- Monday: 9.00am – 4.30pm
- Tuesday: 9.00am – 4.30pm
- Wednesday: 9.00 – 4.30pm
- Thursday: 9.00am – 4.30pm
- Friday: 9.00am – 4.00pm
If you have any difficulty accessing the building via the front steps: please note that due to the limitations of our building, some wheelchair users may find it difficult to gain access. Our doors are 70cm in width. If your wheelchair or scooter exceeds this, please contact us so we can make alternative arrangements to accommodate you.
Adviceline: 0808 278 7827
This phone line is available Monday to Friday 10 – 2pm.
Please note: calls are free from mobiles and landlines.
You can contact us on this number for advice, but please note that we may need to take a message and arrange to call you back depending on Advisor availability.
To contact us for advice by email, please fill out the form below. In most cases, we reply within one week.
For all general enquiries, please email:
To find out more information about how you could get involved as a volunteer at NWCA, please email us:
Citizens Advice online
Citizens Advice’s national website provides round-the-clock access to information about your rights and entitlements. It also helps you to have a better understanding of the issues you may be facing and helps you to take the first steps in resolving your problems.