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Contact Us

You can access our advice in several ways:

Face-to-face Advice

No appointment is required in most cases; just visit our office during our opening hours to speak to an adviser.

We operate an ‘Initial Check’ system, which involves a short discussion about your issues before deciding on the next step. This may be providing advice, information or booking appointments, to make it quicker and easier for you to get the right help.

Opening Times

  • Monday: 10.00am – 1.00pm
  • Tuesday: 10.00am – 1.00pm
  • Wednesday: 3.00am – 6.00pm
  • Thursday: Telephone only/Appointments
  • Friday: 10.00am – 1.00pm


The Parish Rooms,
Welcome Street,

Please click here to see a map showing the location

If you have any difficulty accessing the building via the front steps, please use the intercom at the rear.

Please note that due to the limitations of our building, some wheelchair users may find it difficult to gain access. Our doors are 70cm in width. If your wheelchair or scooter exceeds this, please contact us so we can make alternative arrangements to accommodate you.


Adviceline: 0300 330 1193

This phone line is available during office hours.

Please note calls will be charged at the local rate which may be included in your tariff if it includes inclusive calls to landlines.

You can contact us on this number for advice, but please note that we may need to take a message and arrange to call you back depending on advisor availability.

You can also make free calls to your local Citizens Advice from some Community Hubs and facilities.


To contact us for advice by email, please fill out the form below. In most cases, we reply within one week.

We need to record information about you to help with your enquiry. We have a legitimate interest to do this under EU law. If you would like more information about how we store and use your data, please read our privacy policy.

Contact Us

Contact Us

Please send us a message by filling out the form below and we will get in touch when an adviser becomes available.

First Name
Last Name
Your Email Address

For admin purposes or to contact us about volunteering, use the following email addresses.



Citizens Advice online

Citizens Advice’s website provides round-the-clock access to information on your rights. The website helps you to have a better understanding of your rights and entitlements, and also to take the first steps in resolving your problems.