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Privacy and confidentiality information

Please note: We updated our Privacy Policy from to reflect changes in data protection legislation. The updated policy can be read here: Privacy Policy 2020 


North Warwickshire Citizens Advice is a member of Citizens Advice, which electronically processes your personal information. Citizens Advice will treat your personal information as confidential. We will not give your personal details to anyone else without your prior consent. We will not sell your personal details to anyone. Citizens Advice will keep your email electronically for reference and audit purposes.

We may use your email for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice.

If you are concerned about confidentiality, please contact us by phone or in person.

Email advice

Internet email is a way of making general enquiries, but it is not a secure way to send personal information. Citizens Advice makes every effort to ensure the security and integrity of emails on our systems; however, no data transmission over the internet is 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.

Citizens Advice will return information to the email address of the sender only.  If an email from Citizens Advice contains sensitive personal data about you, Citizens Advice will only send with your consent and will protect it by encrypting it. It is the sole responsibility of the sender to secure the privacy of this correspondence.

Emails from Citizens Advice may be confidential and are intended solely for the use of the individual to whom they are addressed. Therefore, if you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received an email in error.