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Our Services

What We Do

At North Warwickshire Citizens Advice, we give you free, confidential, impartial, and independent advice on a wide range of subjects.

We will help you claim all benefits you may be entitled to and work to sort out any debt worries you may have. We can also help with housing and employment problems, or queries about consumer (including energy), or tax issues. 

We answer questions about legal matters and can help find free legal advice, advise on discrimination and family and personal matters too.

We campaign on local and national issues. Speak to your Advisor if you have an issue you would like us to follow up.

General Advice

You can contact us by phone or email:  0808 278 7827 or advice@nwcab.org.uk After an initial assessment you will be given information to help you with your enquiry. A further face to face appointment may be needed or we may refer to you one of our other services.

Disability Benefits Forms

Appointments for completion of disability benefit forms like AA, PIP or ESA can be made on 01827 712852.

Please note: the demand for this service is high, therefore we advise calling as soon as you receive your forms.

Money Advice

If you need advice on debt, contact us to consider debt options. We can help arrange support from a debt worker where appropriate.

Help to Claim – Universal Credit

Our Help to Claim service can help you in the early stages of your Universal Credit claim, from the application, to your first payment.

Call for free: 0800 144 8 444 (England) or call us during normal hours on: 01827 712852 Monday to Friday 10 – 4pm or email: advice@nwcab.org.uk

Energy Projects

For individuals:

  • We offer a free one to one bespoke client service. We look at energy bills, determining the cheapest energy provider/tariff, conduct a benefit check and make sure the client has in place all energy efficiency measures in the home.
  • We identify and place eligible clients onto the Priority Service Registers allowing clients access to additional energy services e.g. having priority warning about a power cut. 
  • We will also check client eligibility for the Severn Trent Water Scheme where clients can receive a discount of up to 90% off their water bill.

For groups:

  • NWCA deliver interactive group sessions to community groups on all areas of energy advice including: ‘switch and save’, energy efficiency measures and grants available for boilers/heating etc. Contact us on 01827 712 852 for further details.

Outreach

North Warwickshire Children and Family Centre, Atherstone

A dedicated Advisor is available to offer parents/carers our full range of generalist advice services.
Contact 01827 712 852 for details.

The Ansley and Arley Big Local Partnership Advice Project

NWCA offer our full range of information and advice services to the residents of the villages of Old Arley, New Arley and Ansley through a dedicated Advisor. To contact please call: 01827 712852 Monday to Friday, 10 – 4pm or email advice@nwcab.org.uk