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Due to the current COVID-19 outbreak, North Warwickshire Citizens Advice has suspended all face-to face client services until further notice. This includes all outreach services.  

You can still access our services as detailed below:

How to access advice (including Universal Credit/Help to Claim):

Tel: 01827 712 852
Adviceline: 0808 278 7827 (free from landlines and mobiles)

Information and support is also available through the public Citizens Advice website:

Webchat and telephone contact details for all CA services including debt, Help to Claim, Consumer:

Useful national CA numbers and links:
National Citizens Advice AdviceLine:  0800 144 8848
Citizens Advice Consumer Helpline: 0808 223 1133

National Webchat (for general advice, Help to Claim and debt services):


What to do if you think you or someone close to you has Coronavirus (COVID-19): Stay at home if you have coronavirus symptoms .

Stay at home if you have either:
a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Do not go to a GP surgery, pharmacy or hospital. Use the 111 online coronavirus service to find out what to do.
Use the NHS 111 online coronavirus service
Only call 111 if you cannot get help online.