Contact Us


Office Hours

Monday – Thursday: 9am – 4.30pm, Friday 9am – 4pm

Address: Welcome Street, Atherstone, CV9 1DU

Telephone Adviceline: 0808 250 5715

This phone line is available Monday to Friday 10 – 2pm.
Please note: calls are free from mobiles and landlines.

Email via our contact page form


Citizens Advice’s national website provides round-the-clock access to information about your rights and entitlements. It also helps you to have a better understanding of the issues you may be facing and helps you to take the first steps in resolving your problems.


You can access our advice in several ways:



If you know what the issue is, then you may be able to get the immediate help you need through our Citizens Advice website. Please visit


Face-to-face Advice


Most enquiries will be dealt with at initial contact – if an ongoing appointment is necessary this may be by phone, video conference or face to face. If you have any specific support requirements, please contact: 01827 712 852 – Please Note messages are regularly checked throughout the day.

Drop-In Hours: Monday, Tuesday  and Friday 10am – 2pm

We operate an ‘Initial Check’ system, which involves a short discussion about your issues and support requirements before deciding the next step. Our trained advisors will provide advice, information, or book you an appointment.

If you have any difficulty accessing the building via the front steps, please contact us so we can make alternative arrangements to accommodate you.


Telephone Advice


You can contact us on our Warwickshire Adviceline for telephone advice. Advisors are available Monday to Friday 10am – 2pm on Freephone 0808 250 5715




To contact us for advice by email, please fill out the form below. In most cases, we reply within one week.


We need to record information about you to help with your enquiry. We have a legitimate interest to do this under EU law. If you would like more information about how we store and use your data, please read our privacy policy.


For advice, please email:


To find out more information about how you could get involved as a volunteer at NWCA, please email us:

Contact Form

Contact Us

Please send us a message by filling out the form below and we will get in touch when an adviser becomes available.

First Name
Last Name
Your Email Address