Social Media Marketing Volunteer

Social Media Marketing Volunteer

Overview of the role: 


The Social Media Marketing volunteers work within the Communications Team to promote our charity on social media, increase our reach into the community and raise our fundraising profile.  The role would include working with the Communications Officer to develop a long term social media plan across Twitter, Facebook and Instagram, working to create fun content that’s engaging and demonstrate the work of North Warwickshire Citizens Advice to our followers. 


This voluntary role involves investigating, advising on and undertaking auto-post options, social media advertising and post boosting as well as responding to other organisations and individuals on social media through direct messages, sharing and commenting.  


There is also potential to work with the Business Development officer to develop fundraising campaigns and events. 


What’s in it for you? 


This is a great opportunity for someone looking to gain further experience in this field within a charity that undertakes a wide variety of worthwhile work in our communities. 

  • Learn about legislation, policies and procedures that effect our organisation and people who use our service, and undertake training to help you in the role.  
  • Work with the Communications Officer to plan long term campaigns around fundraising, topic awareness, advice deadlines and local projects. 
  • Utilise your creativity and digital knowledge to make content that will have a positive impact in individuals and Cornwall as a whole.  
  • Work as part of an enthusiastic county-wide team, while also being given the freedom to work on your own initiative.  


What you need to have: 


  • Demonstrable ability as an adaptable and effective communicator. 
  • Experience of creating social media content (Facebook, Twitter, Instagram) and developing an effective campaign, for your own profiles or for an organisation or project.  Ideally, a good understanding of picture and video editing, but this can also be included in training.  
  • Fully conversant with Microsoft Office Suite including excel, word, outlook, PowerPoint and Teams.  
  • Willingness to work as part of a team and alone using your own initiative.  
  • The ability to commit to and work within the aims, principles and policies of the Citizens Advice service and the vision of North Warwickshire Citizens Advice. 


How much time do you need to give? 


We ask for a minimum of one day per week (Monday – Friday) commitment to this role, which can be flexibly undertaken throughout the week.  


What does the training look like? 


On joining North Warwickshire Citizens Advice, you will receive a full induction and introduction into the service. On completion of this, you will receive comprehensive training on the systems and processes required within your role, and receive full support and guidance from your Supervisor and the Training team.