Volunteer Administrators

Administrator Role

Overview of the role:


The Administration volunteers provide vital support for each of our offices and specialist teams. Working closely alongside advisors, supervisors and project managers to make sure people who need Citizens Advice receive the best possible service by ensuring emails and post is sent out accurately, incoming referrals are processed properly, and our online client system is updated correctly. This role would support office management, including fire safety, filing, and stationary. This role also supports colleagues with making sure they are adhering to proper confidentiality procedures, safeguarding procedures, and external referral processes.


There is also the potential to work alongside our back office teams, such as HR and IT, if someone is wanting to gain specific administration experience in these areas.


What’s in it for you? 


This is a great opportunity for someone who would like to learn more about the service we offer, and who would like to be part of a team making a positive difference in the lives of people in North Warwickshire.

  • Learn about legislation, policies and procedures that effect our organisation and people who use our service, and undertake training to help you in the role.
  • The ability to shape the administration role towards your individual passion and skills.
  • Work as part of an enthusiastic county-wide team, while also being given the freedom to work on your own initiative.
  • Gain valuable administration skills to develop experience in this area.


What you need to have:


  • Organisational skills, good attention to detail and communication skills are essential.
  • Knowledge of confidentiality and health and safety in an office environment, or willing to undertake training in this area.
  • Confident using Microsoft Office Suite including excel, word, outlook, PowerPoint and Teams or willing to undertake training in this area.
  • Willingness to work as part of a team and alone using your own initiative.
  • The ability to commit to and work within the aims, principles and policies of the Citizens Advice service and the vision of North Warwickshire Citizens Advice.


How much time do you need to give?


We ask for a minimum of one to two days per week (Monday – Friday) commitment to this role, as particularly over the first 3 months there will be a lot of training and learning to undertake. This time can be flexibly undertaken throughout the working week.


What does the training look like?


On joining North Warwickshire Citizens Advice, you will receive a full induction and introduction into the service. On completion of this, you will receive comprehensive training on the systems and processes required within your role, and receive full support and guidance from your Supervisor and the Training team.


As an Administrator with North Warwickshire Citizens Advice, a specific ‘Administrator’ training plan will be put in place for you to assist with your learning and development, and you will receive training and support from the training team and your Supervisor throughout your initial and ongoing training and work with North Warwickshire Citizens Advice.