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We offer free, confidential, impartial and independent advice for all members of the North Warwickshire community.

2020 Drop – In Opening Times

Monday:                10.00am – 1.00pm

Tuesday:                10.00am – 1.00pm

Wednesday:          3.00pm – 6.00pm

Thursday:              Telephone Advice/Appointments Only

Friday:                   10.00am – 1.00pm

Click Contact Us for more details on how to access our advice services.

Office Opening hours: Monday – Thursday 09:00 – 16:30, Friday 09:00 – 16:00

Advice Line

Please call 0300 330 1193 (calls are charged at a local rate)

Get help applying for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice.

It’s free, independent and confidential.

Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call for free: 0800 144 8 444 (England) or 08000 241 220 (Wales)

Visit us: The Parish Rooms, Welcome Street, Atherstone, CV9 1DU

For online advice visit:     

If you’re a local organisation working with people who need to help applying Universal Credit get in touch with Bridgette Chandler- email: for more information on how you can signpost or refer people to our service.  

Coleshill Outreach at Coleshill Town Hall

North Warwickshire Citizens Advice runs an outreach service on the third Tuesday of every month for help with most issues, including, benefits, debt, money, employment, housing, legal.

Please contact us on 01827 712852 for an appointment.


Thinking about going back to work?

Our Breakthrough Project can help with:

  • Debt and money issues
  • Problems with benefits
  • Improving IT skills
  • Housing Issues
  • Gaining new skills
  • Improving your confidence.

We can help anyone is currently not working for any reason.

Contact Tracey on 01827 712852, or email

Barnardos Children’s Centre Atherstone

Advice available weekly on a Thursday.

Contact 01827 712852 for details

The Ansley and Arley Big Local Partnership Advice Project

Citizens Advice will be offering information and advice every week in the villages of Old Arley, New Arley and Ansley (alternating locations).

  Springhill Medical Centre (Tuesday) Croft Mead Business Centre (Tuesday) Arley Community Centre (Wednesday)
Jan-20 7th / 21st  14th  29th
Feb-20 4th / 18th  11th  26th 
Mar-20 3rd / 17th  10th  25th 
Apr-20 7th / 21st 14th  29th 

Energy Advice

Did you know you could save over £150 by switching energy supplier? Come and talk to us at NWCAB and find out how! North Warwickshire Citizens Advice is able to provide you with free energy advice to help you save money and cut down costs on your gas and electricity supply, and we can give you information on certain grants and benefits to help pay for your energy if you’re elderly, disabled, on a low income.

We can give you information and advice on Smart Meters and energy saving measures which might help you make changes to reduce expenditure, helping you make savings.

Useful further reading:

Smart Energy GB: What is a smart meter?

Ofgem: Smart meters: Your Rights

Citizens Advice: Saving money on your energy bills