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NWCA Easter Break Update

Our offices will be closed from 4.30pm on Thursday 9th April and will reopen at 9am on Wednesday 15th April. If you need information/advice during this period you can access our national website:

Due to the current COVID-19 outbreak, NWCA has suspended all face-to face client services until further notice. This includes all outreach services.  

From Wednesday 15th April you can access our services as detailed below:

How to access advice (from Monday 23rd March, including Universal Credit/Help to Claim):

Tel: 01827 712 852

Adviceline: 0300 330 1193


Information and support is also available through the public Citizens Advice website:

Webchat and telephone contact details for all CA services including debt, Help to Claim, Consumer:

Useful national CA numbers and links:

National Citizens Advice AdviceLine: 03444 111444

Citizens Advice Consumer Helpline: 0808 2231133

National Webchat (for general advice, Help to Claim and debt services):

What to do if you think you or someone close to you has Coronavirus (COVID-19): Stay at home if you have coronavirus symptoms Stay at home if you have either: a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature) a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual) Do not go to a GP surgery, pharmacy or hospital. Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.