Trainee Community Energy Advisor

Location: Atherstone, North Warwickshire

Salary: £26,741.55 pro-rata (£13.90 per hour)

Hours per week: 15 hours per week

Type of contract: One Year Contract – possibility of extending, subject to continued funding

Closing date for applications: Friday 16th October 2026

Interview Date: 20th October 2026

Context of role:

North Warwickshire Citizens Advice (NWCA) is recruiting a Trainee Energy Advisor to support the broad range of existing Energy Projects within our Advice Service. NWCA provides a free, independent, impartial and confidential advice and advocacy service to the citizens of North Warwickshire, a rural area covering an area of 110 square miles. NWCA also recruit and train volunteers to carry out casework with clients. Our volunteers go through accredited, nationally recognised training. NWCA actively research and campaign on issues affecting clients and the voluntary sector and contribute towards the development of the third sector in North Warwickshire and the county.

Role purpose:

Ideally you will have some experience of giving advice or support, and of working with vulnerable clients. You will be committed to excellent client care, highly organised and self-motivated, able to maintain high advice quality standards.

As a Trainee Energy Advisor, you will complete Citizens Advice Energy Training and other training modules to enable you to advise and support clients who access the service for help with a range of issues relating to the current energy crisis, including energy efficiency, meters, billing, behaviour change and renewable energy.

You will help with income maximisation, identify energy grant support, help access fuel vouchers and support clients take practical steps to tackle fuel poverty.

The successful candidate will be enthusiastic, adaptable, and a flexible team player, with excellent communication skills.

We offer a friendly and welcoming work environment.

Reports to: Energy Service Manager

How to apply: For application pack please contact: admin@nwcab.org.uk or 01827 712 852

Job Description

The purpose of the post is to train and develop an advisor to work across all energy projects and support energy outreach sessions when needed. The adviser will deliver generalist advice including welfare benefits and debt, with a focus on combating fuel poverty, maximising income for clients and meeting any energy project targets.

• Working within B46 town and villages to support residents with Cost-of Living and Energy related issues.
• Interviewing and supporting clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• Advise and support clients about a variety of issues relating to energy costs, including billing, payment methods, enforcement of arrears, and how to reduce energy usage and increase affordability through a range of income maximisation measures.
• Carry out income maximisation checks and complete applications for benefits, charity applications and grants where appropriate.
• Act on behalf of clients where necessary using appropriate communication skills and channels.
• Ensure that all work meets CA quality standards, the requirements of the funder and overall project expectations.
• Provide quality advice to clients and undertake any follow-up work needed to ensure that all advice conforms to the Citizens Advice Quality of Advice requirements and follows organisational procedures and FCA requirements where appropriate.
• Maintain case records appropriate to project requirements and to enable statistical monitoring and report preparation.
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• Complete relevant training to deliver energy-related and low-carbon technology information and advice to clients across a range of channels as required to meet project objectives.
• Ensure the service is provided in accordance with contractual requirements and that individual and team targets are met.
• Assess the impact of energy efficiency advice in improving the client’s financial resilience.

Research and campaigns

• Promote the importance of research and campaigns work.
• Identify research and campaigns issues within case-checking.

Networking:

• Develop links with relevant statutory and non-statutory agencies relevant to the role.

• Use skills and competences to promote the organisation and foster good relationships.

with external organisations.

Marketing and Team Events

• Support NWCA at external events as required.

Other duties and responsibilities:

• Uphold the aims and principles of the Citizens Advice service and its equal opportunities policies.
• Promote the work and use of NWCA.
• Carry out any other tasks that may be within the scope of the post to ensure the effective provision of NWCA information and advice services.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Person specification

E – Essential; D – Desirable
How to apply
For an application pack by email please contact: admin@nwcab.org.uk, alternatively, please contact 01827 712 852 for an application pack by post.
North Warwickshire Citizens Advice is an equal opportunities employer. We encourage applications from all sections of the community.
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to National Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
We are registered with the Information Commissioner’s Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy at www.nwcab.org.uk for more information on how your personal data will be processed and stored. Citizens Advice network or download the latest national Citizens Advice annual report .